How can schools prioritise important inquiries?

During peak admission season, schools often receive dozens — sometimes hundreds — of inquiries. Not every parent shows the same level of intent. Some are exploring options, while others are ready to enrol.

Kriyo helps schools identify and prioritise high-intent inquiries using the Mark as Important option.

Why Mark an Inquiry as Important?

After speaking with a parent, admissions counsellors may sense that:

• The parent is highly interested
• They have clear timelines
• They are comparing only a few schools
• They are close to confirming admission

Instead of relying on memory or manual notes, you can tag such inquiries as Important — effectively treating them as hot leads.

This ensures your team focuses on the most promising inquiries first.

How to Mark an Inquiry as Important

There are two ways to do this in Kriyo:

Option 1: While Creating a New Inquiry

If you are manually entering an inquiry:

• Fill in the inquiry details
• Before saving, select the Mark as Important option
• Click Save

The inquiry will immediately appear with the Important tag in the list.

Option 2: After an Inquiry is Already Created

If the inquiry already exists:

• Open the inquiry record
• Tap the Actions button at the bottom right
• Select Mark as Important

The inquiry will now be tagged as Important.

How Important Tagging Helps Your Team

Once marked:

• The inquiry stands out clearly in the inquiry list
• Teams can filter Important inquiries
• High-intent leads can be followed up first
• Admissions planning becomes more strategic

On Kriyo Web, you can use filters to view only inquiries marked as Important and focus your efforts accordingly.

By consistently marking high-intent inquiries as Important — whether at the time of entry or later — schools can prioritise the right conversations, respond faster, and improve conversion rates.

Best Practice During Admission Season

When inquiry volumes increase:

• Use Status updates to track stages
• Use Follow-up reminders to avoid missing callbacks
• Use Mark as Important to prioritise serious prospects

Together, these tools ensure your admissions pipeline stays organised — and that your strongest leads receive timely attention.

By consistently marking high-intent inquiries as Important, schools can improve response speed, optimise counsellor effort, and increase overall enrolment conversions.